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Why can't I access my old Webshots photo albums?

Last Updated: Mar 28, 2014 02:17PM PDT

Webshots changed ownership on October 2, 2012.

For the remainder of the year, Webshots members were able to either download and save their photos or import them to our new service, Smile. We made announcements on the Webshots site, the blog, the Facebook page and Twitter, and sent several emails to everyone who stored photos on the site.

We automatically imported Premium members' photos to Smile. However, we were not able to do the same for members with free accounts. The unclaimed photos and photo albums were deleted from the old servers by the previous site owner at the end of 2012. We regret that we are not able to access those images now.

 

Have More Questions?

smilehelp@threefoldphotos.com
http://assets02.desk.com/
desk
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